Terms of Service

Please read these terms carefully before using our website and services. Last updated: April 2026.

Acceptance of Terms

By accessing and using the deyeinverters.net website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site. These terms apply to all visitors, customers, dealers, and users of our website and services. We reserve the right to update these terms at any time, and continued use of the site after changes are posted constitutes acceptance of the revised terms.

Age Requirements

You must be at least 18 years of age to use this website, create an account, or make a purchase. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are purchasing on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

Account Responsibilities

If you create an account or register as a dealer on our website, you are responsible for: (1) Maintaining the confidentiality of your login credentials. (2) All activities that occur under your account. (3) Notifying us immediately if you suspect unauthorized access to your account. (4) Ensuring that your account information (name, email, phone, company details) is accurate and up to date. We reserve the right to suspend or terminate accounts that violate these terms, provide false information, or are used for fraudulent purposes.

Product Information & Accuracy

We strive to provide accurate product specifications, descriptions, images, and datasheets on our website. However, manufacturers such as DEYE may update products without prior notice, and slight variations in appearance, specifications, or packaging may occur between production batches. Product information, including technical datasheets, is provided for reference purposes only and does not constitute a guarantee of exact specifications. We recommend confirming exact specifications with our sales team before making a purchase decision, especially for system-critical installations.

Order Acceptance & Cancellation

Placing an order on our website or through our sales team constitutes an offer to purchase. All orders are subject to acceptance by DEYE MJS Solutions. We reserve the right to refuse or cancel any order for reasons including: (1) Product unavailability or stock errors. (2) Pricing errors on the website. (3) Suspected fraudulent activity. (4) Inability to verify payment or delivery details. Once an order is confirmed and payment is received, cancellation may be possible within 24 hours of order placement, provided the item has not been dispatched. After dispatch, cancellations are subject to our return policy.

Pricing & Payment Terms

All prices displayed on the website are in AED (UAE Dirhams) and are subject to change without notice. For international customers in Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Iraq, Jordan, Egypt, Morocco, Germany, France, Italy, Spain, and the Netherlands, prices may be quoted in local currency equivalents upon request. Prices shown are indicative and may vary based on quantity, delivery location, current market conditions, and exchange rates. Final pricing is confirmed upon order placement. We accept payment via bank transfer, credit card, and other methods as agreed at the time of purchase. All prices exclude shipping costs, customs duties, and import taxes unless explicitly stated otherwise.

Warranty Terms

Product warranties are provided by the manufacturer (DEYE) and vary by product type: (1) Solar inverters -- typically covered by a 5-10 year manufacturer warranty depending on the model. (2) Battery systems -- typically covered by a 5-10 year warranty or specified cycle-life guarantee. (3) Accessories and peripheral equipment -- typically covered by a 1-2 year manufacturer warranty. Warranty terms are detailed in each product's datasheet and documentation. Warranty claims must be filed with supporting evidence (photos, error codes, installation details). Warranty does not cover damage caused by improper installation, misuse, power surges, water damage, unauthorized modifications, or operation outside the specified environmental conditions. We assist customers in processing warranty claims with the manufacturer.

Intellectual Property

All content on the deyeinverters.net website, including text, images, product photos, logos, datasheets, blog articles, graphics, and software, is the property of DEYE MJS Solutions or its licensors and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this website without our prior written permission. Product datasheets may be downloaded for personal or professional reference purposes only.

Limitation of Liability

DEYE MJS Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including but not limited to loss of profits, data, business opportunities, or goodwill. Our total liability for any claim shall not exceed the amount paid by you for the specific product in question. We are not responsible for: (1) Delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, supply chain disruptions, or government actions. (2) Damage caused by improper installation, misuse, or failure to follow product documentation. (3) Compatibility issues with third-party equipment not recommended by DEYE.

Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates. For customers in the UAE and GCC region, any disputes arising from these terms shall be resolved in the courts of Dubai, UAE. For customers in the European Union, you retain your rights under EU consumer protection laws, and disputes may be resolved through the EU Online Dispute Resolution platform or the competent courts of your country of residence. We encourage all parties to attempt to resolve disputes amicably through our customer service team before initiating legal proceedings.