Terms of Service

Acceptance of Terms

By accessing and using growatinverter.com, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, installers and users. We reserve the right to update these terms at any time.

Age Requirements

You must be at least 18 years of age to use this website, create an account, or place an order. If purchasing on behalf of a company, you represent that you have the authority to bind that entity.

Account Responsibilities

If you create an account, you are responsible for maintaining your credentials' confidentiality, all activity under your account, notifying us of unauthorised access, and keeping your information accurate.

Product Information & Accuracy

We strive to provide accurate Growatt specifications, datasheets, images and descriptions. However, Growatt may revise products, firmware or model codes without prior notice. Product information is for reference only — confirm exact specifications and grid-code compliance with our sales team before purchasing.

Order Acceptance & Cancellation

All orders are subject to our acceptance. We reserve the right to refuse or cancel any order. Cancellation may be possible within 24 hours if the item has not been collected. After collection, our return policy applies.

Pricing & Payment Terms

All prices are in AED (UAE Dirhams), for buyers in every market we serve — UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman, Iraq, Lebanon, Syria, Yemen, Sudan and France. The price on a product page when you order is the price you pay. Prices are for collection at our store in Dubai or Riyadh, or in your own country in our other markets; any onward transport, customs duties and import taxes are the buyer's own.

Pay at pickup. Credit card and bank transfer are also accepted — call our sales team on +971 4 255 0887 to arrange payment.

Warranty Terms

Growatt manufacturer warranties vary by product: the term is the warranty stated on each product page, from 2 to 12 years across the range we list. Warranty does not cover damage from improper installation, misuse, lightning surges, water ingress, or unauthorised firmware/hardware modifications. We assist with warranty claims raised with Growatt.

Intellectual Property

All content on growatinverter.com is our property or that of our licensors and is protected by international copyright and trademark laws. “Growatt” and related marks belong to Growatt New Energy. Datasheets may be downloaded for personal or professional reference only.

Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential or punitive damages. Our total liability shall not exceed the amount paid for the specific product. We are not responsible for delays beyond our control, improper installation damage, or third-party equipment compatibility issues.

Governing Law & Dispute Resolution

These Terms are governed by UAE law. For UAE/GCC customers, disputes are resolved in Dubai courts. For EU customers, you retain your rights under EU consumer protection laws. We encourage amicable resolution through our customer service team first.

Service Regions

These terms apply to all customers and visitors across our served regions: UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman, Iraq, Lebanon, Syria, Yemen, Sudan and France. Local consumer protection laws in your jurisdiction may provide additional rights.