Return & Refund Policy

Return Window

You have 30 days from the date of collection to initiate a return for defective items. The return window begins on the day the order is handed over to you at our store. Returns requested after this 30-day period may not be accepted.

Defective Product Procedure

Check the model and the packaging before you leave the store. If a Growatt inverter or battery you collected turns out to be faulty, or does not match the model ordered, contact us immediately. Document the defect with photos or video (including the model label and serial number) and send it to sales@growatinverter.com. Our team will review it and advise next steps, in coordination with Growatt where the manufacturer warranty applies.

Condition Requirements

Returned items must be unused and in their original Growatt packaging, including all accessories — WiFi/LAN dongles, mounting brackets, communication cables, manuals, and any battery base/top covers. The product must show no signs of installation, DC/AC wiring, water exposure or physical modification.

Installed & Commissioned Equipment

Inverters that have been wired to a PV array or grid, and batteries that have been charged, discharged or commissioned through ShinePhone are not eligible for return. They are covered instead by Growatt's manufacturer warranty (the term stated on each product page, from 2 to 12 years across the range). We will assist you in raising a warranty case with Growatt.

Exchange Policy

We offer exchanges for defective items only. If your Growatt unit is confirmed defective within the 30-day return window, you may request a like-for-like replacement instead of a refund. Exchanges are subject to stock availability. If the exact model is out of stock, we will offer a full refund or a comparable Growatt alternative.

No Returns for Change of Mind

We do not accept returns or exchanges due to change of mind, wrong model selection, or buyer's remorse. Please confirm phase, kW rating, MPPT count, battery compatibility and grid code with our team before placing your order.

Bringing a Return Back

A defective unit goes back to the store it was collected from, Dubai or Riyadh. We charge nothing to receive it, and getting the unit to the counter is the buyer's own arrangement.

RMA (Return Merchandise Authorisation) Process

Step 1: Email sales@growatinverter.com with photos/video of the defect plus the serial number. Step 2: Our team reviews and issues an RMA number within 1-2 business days. Step 3: Pack the unit securely with the RMA number visible on the box. Step 4: Bring it back to the store you collected it from. Step 5: We inspect within 2 business days. Step 6: Refund or replacement is issued upon confirmation.

Refund Method & Timeline

Once the defect is confirmed, your refund is processed within 7-14 business days to the original payment method. You may also opt for store credit toward another Growatt purchase. Refunds are issued in the same currency as the original transaction.

International Returns

This return policy applies to all customers in the regions we serve: UAE, Saudi Arabia, Bahrain, Qatar, Kuwait, Oman, Iraq, Lebanon, Syria, Yemen, Sudan and France. A buyer who has taken the equipment abroad returns it to the same store and bears the transport and any customs fees of bringing it back. For European customers, statutory consumer rights under EU law apply in addition to this policy.

Contact Us for Returns

To initiate a return or ask a question, contact us at: Email: sales@growatinverter.com | Phone: available on our contact page. Our team is available every day, 9:30 AM to 9:00 PM (GST/UAE time).