Privacy Policy
How we collect, use and protect your personal information. Last updated: April 2026.
Information We Collect
We collect information you provide directly to us — name, email, phone, project location and inquiry details — when you request a Growatt quote, fill in our contact form, or register as an installer. We also collect technical data such as IP address, browser type and device information when you visit growatinverter.com.
Cookies & Tracking
We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly.
Third-Party Services
We use Google Analytics and Vercel Analytics to understand how visitors use our website. These services may collect anonymous usage data. We do not sell your personal information to third parties. We may share your contact details with Growatt-certified installers in your area only when you actively request a quote or product enquiry.
Data Protection
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS protocols. We retain your data only as long as necessary to fulfil the purposes outlined in this policy.
Your Rights
Regardless of your location, you have the right to: (1) Access the personal data we hold about you. (2) Correct any inaccurate information. (3) Request deletion of your personal data. (4) Opt out of marketing communications. (5) Request a copy of your data in a portable format. (6) Lodge a complaint with the relevant data protection authority.
Data Retention
We retain personal information for: (1) Account and order data — 7 years as required under UAE law. (2) Contact form inquiries — 2 years. (3) Analytics data — 26 months (anonymised). (4) Marketing preferences — until you unsubscribe.
GDPR Compliance (European Customers)
If you are in the EEA (Germany, France, Italy, Spain, Netherlands), you have additional GDPR rights: right of access, rectification, erasure, restriction of processing, data portability, and objection. Contact privacy@growatinverter.com to exercise these rights.
UAE Data Protection (PDPL Compliance)
We comply with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). We collect data for legitimate purposes, obtain consent, and ensure compliant cross-border transfers.
Cookie Policy
Our website uses: (1) Essential cookies for site functionality. (2) Analytics cookies (Google Analytics, Vercel Analytics) for anonymous usage data. (3) Preference cookies for language settings. We do not use advertising cookies. Manage preferences through your browser settings.
Privacy Contact
For privacy questions: Email: privacy@growatinverter.com | WhatsApp: available on our contact page. We respond within 30 days. For GDPR requests, within one calendar month.
Contact our privacy team for any data-related inquiries. Contact Us