Privacy Policy
How we collect, use, and protect your personal information. Last updated: April 2026.
Information We Collect
We collect the following categories of personal information: (1) Contact information you provide directly, including your full name, email address, phone number, company name, and physical address when you fill out our contact form, request a quote, register as a dealer, or place an order. (2) Technical data collected automatically when you visit our website, including your IP address, browser type and version, operating system, device type, screen resolution, referring website URL, and pages visited. (3) Order and transaction data, including products purchased, order amounts, payment method used, and delivery address. (4) Communication data, including records of your correspondence with our sales and support teams via email, WhatsApp, or phone.
How We Use Your Data
We use your personal information for the following purposes: (1) Order processing and fulfillment -- to process your orders, arrange shipping, and communicate delivery updates. (2) Customer service -- to respond to your inquiries, provide technical support, and handle returns or warranty claims. (3) Marketing communications -- to send you product updates, promotions, and newsletters, but only if you have opted in to receive such communications. You can unsubscribe at any time. (4) Website analytics -- to understand how visitors use our website, improve our content and user experience, and monitor website performance. (5) Legal compliance -- to comply with applicable laws, regulations, and legal processes.
Cookie Policy
Our website uses the following types of cookies: (1) Essential cookies -- required for the website to function properly, including session management and security features. These cannot be disabled. (2) Analytics cookies -- Google Analytics and Vercel Analytics cookies that help us understand how visitors interact with our website. These collect anonymous usage data such as page views, session duration, and traffic sources. (3) Preference cookies -- to remember your language preference (English, Arabic, or French) and other display settings. We do not use advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect core website functionality.
Third-Party Services & Data Sharing
We share personal information with the following categories of third parties: (1) Google Analytics and Vercel Analytics -- for anonymous website usage statistics. (2) Shipping and logistics partners -- we share your delivery address and contact number with our trusted shipping partners to arrange product delivery. (3) Payment processors -- your payment details are processed securely by our payment provider; we do not store full credit card numbers on our servers. (4) Authorized dealers -- we may share your contact information with authorized DEYE dealers in your region only when you explicitly request a quote, product inquiry, or local service. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Retention
We retain your personal information for the following periods: (1) Customer account and order data -- for 7 years from the date of your last transaction, as required for tax and accounting purposes under UAE law. (2) Contact form inquiries -- for 2 years from the date of your inquiry, after which they are anonymized or deleted. (3) Website analytics data -- aggregated and anonymized within 26 months. (4) Marketing communication preferences -- until you unsubscribe or request deletion. You may request earlier deletion of your data at any time, subject to our legal retention obligations.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data transmissions between your browser and our website are encrypted using SSL/TLS protocols (HTTPS). Access to personal data is restricted to authorized personnel who need it to perform their job functions. We conduct regular security reviews of our systems and third-party integrations.
GDPR Compliance (European Customers)
If you are located in the European Economic Area (EEA), including customers in Germany, France, Italy, Spain, and the Netherlands, you have additional rights under the General Data Protection Regulation (GDPR): (1) Right of access -- request a copy of all personal data we hold about you. (2) Right to rectification -- request correction of inaccurate data. (3) Right to erasure -- request deletion of your data (right to be forgotten). (4) Right to restrict processing -- request that we limit how we use your data. (5) Right to data portability -- receive your data in a structured, machine-readable format. (6) Right to object -- object to processing of your data for direct marketing. We process your data based on legitimate interest (website analytics), contract performance (order fulfillment), and consent (marketing communications). To exercise any GDPR right, contact us at privacy@deyeinverters.net.
UAE Data Protection (PDPL Compliance)
We comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). As a UAE-based business, we ensure that: (1) Personal data is collected for clear, specific, and legitimate purposes. (2) Data processing is proportionate to the purposes for which it was collected. (3) We obtain your consent before processing personal data, unless processing is necessary for contract performance or legal obligations. (4) Cross-border data transfers are conducted in compliance with PDPL requirements. (5) You have the right to access, correct, and request deletion of your personal data held by us.
Your Rights
Regardless of your location, you have the right to: (1) Access the personal data we hold about you. (2) Correct any inaccurate or incomplete information. (3) Request deletion of your personal data, subject to legal retention requirements. (4) Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. (5) Request a copy of your data in a portable format. (6) Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.
Privacy Contact Information
For any questions, concerns, or requests related to this privacy policy or your personal data, please contact us: Email: privacy@deyeinverters.net | WhatsApp: available on our contact page | Phone: available on our contact page. We will respond to all privacy-related inquiries within 30 days. For GDPR-specific requests from European customers, we will respond within the legally required timeframe of one calendar month.
Contact our privacy team for any data-related inquiries. Contact Us